The Novel Coronavirus (COVID-19) Pandemic has disrupted our usual way of life in unprecedented ways and continues to present challenges with each new day. As the world continues to grapple with the effects of this pandemic, we at Altman Villa Rentals recognize that your health, safety and peace of mind are our priority. In light of this, we have adopted all Government-mandated protocols and guidelines, and have developed a COVID-19 Response policy that seeks to provide you with flexibility and reassurance during this very uncertain time.
Things have changed, but our commitment to you remains the same. We look forward to welcoming you to a safe and sanitary environment for you and your loved ones to relax and enjoy.
Relaxed Payment Terms (COVID-19)
A 25% deposit is required to confirm all bookings and should be paid within two weeks of the reservation. We have relaxed the period for the full invoice to be paid to 30 days before arrival, irrespective of the season.
Relaxed Cancellation Policies
We understand that in this time of increased uncertainty, there is a need for increased flexibility, as such, we have amended our cancellation policies to the following for any Covid-19 related reason:
Existing Reservations for Arrivals in 2020
Guest with confirmed bookings for travel up to December 14, 2020, who are unable to travel for any Covid-19 related reason* may:
- Reschedule their stay in the same villa (subject to availability) up to 12 months with no penalties.
- If a cancellation is necessary, the cancellation policy in effect at the time of booking will be enforced.
New Reservations for Arrivals in 2020
Effective June 23, 2020, guests with confirmed bookings for travel up to December 14, 2020, may cancel their reservation up to 15 days before arrival for a full refund less all bank charges and processing fees.
Cancellations made less than 15 days before arrival, will be subject to the standard cancellation policy.
Please note the outlined relaxed cancellation policy does not apply to the Festive Period (December 15, 2020 – January 3, 2021). For more information, kindly contact our reservations department.
New & Existing Reservations for Arrivals in 2021
In the event of a travel advisory is issued against Barbados or flights are cancelled from your country of origin, you may reschedule your stay within 12 months. Should you wish to cancel, a full refund, less all bank charges and processing fees will be issued.
Covid-19 related cancellations*
- The Barbados Government refuses a passenger entry based on their origin (whether by residence, recent travel to a particular destination or based on flight origin)
- A foreign government issues a specific travel ban to or from Barbados that prevents a guest from travelling.
- A level 3 CDC warning or Foreign Commonwealth Office (FCO) advisory against Barbados.
Health & Safety Protocols
As we seek to safeguard the health and wellbeing of our loyal guests and valued employees, we have implemented mandatory temperature screening of villa staff on arrival for work. Also, all staff are required to wear a face mask when interacting with guests.
To better serve and protect you, we have retrained our staff per the Barbados government-regulated protocols and equipped them with Covid-19 literature for their ease of reference. We have also posted reminders of how to maintain good hygiene in visible areas. Should someone display any Covid-19 symptoms, there is a designated quarantine room where our staff will execute the emergency drill.
For ease of convenience, we have included the COVID-19 hotline in a list of emergency numbers. Also, we have equipped all our villas with hand sanitizing stations, introduced COVID-19 kits that contain disposable face masks (initial stock), gloves, rubbing alcohol, thermometer, cotton balls and Panadols and provided a fully stocked First Aid Kit.
As a safety precaution, back to back bookings will not be allowed. Daily, we have increased the routine cleaning and sanitizing of each villa; particularly high contact surfaces. We have also provided staff with all the Personal and Protective Equipment (PPE) required to stay safe and minimize exposure or transmission of virus when doing the cleaning.
